Shipping policy

Last updated: 18 July 2026

Bite Garage ships to addresses within the United States only. All products are made to order and fulfilled by our print-on-demand fulfillment partner from facilities located in the United States.

1. Order Processing (Fulfillment Time)

- Because every item is custom-made after you place your order, orders go through a production stage before shipping.
- Standard fulfillment takes 2–5 business days. Most orders ship within 5 business days, and many ship in 3 or fewer.
- Fulfillment time is separate from shipping time. Business days exclude weekends and US public holidays.
- During peak periods (e.g., holidays, major sales) or for certain product types, fulfillment may take longer than the standard window.

2. Shipping Time & Methods

- Standard shipping: typically 3–4 business days after fulfillment is complete.
- Total estimated delivery time = fulfillment time + shipping time. For most standard orders, this means roughly 5–9 business days from order placement, though it can extend up to 13 business days in some cases.
- All delivery dates shown at checkout or in tracking are estimates, not guarantees. Carrier delays, weather, and high order volumes can extend delivery times.

3. Order Confirmation & Tracking

- You will receive an order confirmation email when your order is placed.
- Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking to begin updating.

4. Split Shipments

- Your order may arrive in multiple packages. Items may be produced at different fulfillment facilities, and certain products (such as hats) are always packaged and shipped separately to protect their shape.
- If part of your order arrives before the rest, please check your tracking before contacting us — the remaining items are usually on the way in a separate shipment. A split shipment is not a missing item.

5. Shipping Address

- Please double-check your shipping address at checkout. We are unable to guarantee address changes once an order has entered production.
- If the carrier deems your address insufficient or undeliverable, the shipment will be returned to our fulfillment facility. You will be responsible for the reshipping cost once a corrected, confirmed US address is provided (see our Returns & Refunds Policy, Section 6).
- We recommend using a physical street address. Deliveries to PO Boxes may be limited depending on the carrier assigned to your order.

6. Delayed or Lost Packages

- If your estimated delivery date has passed, please allow a few extra days — carriers occasionally experience delays that are outside our control.
- If your order still has not arrived, you must report it to us within 30 days of the estimated delivery date so we can investigate with the carrier. Claims reported after this window may not be eligible for resolution.
- Lost-in-transit claims are handled in accordance with our Returns & Refunds Policy (Sections 3–5). If tracking shows a confirmed proof of delivery at the correct address provided at checkout, we offer a replacement shipment only, not a refund.

7. Shipping Costs

- Shipping costs are calculated and displayed at checkout before you complete your purchase.
- Shipping fees are non-refundable except where an order is refunded due to a verified production or fulfillment error on our side.