Refund policy

Last updated: 18 July 2026

Bite Garage ships to addresses within the United States only. All products are made to order through our print-on-demand fulfillment partner. Because each item is custom-produced specifically for your order, please read this policy carefully before purchasing.

1. Made-to-Order Products — Final Sale

All products are manufactured on demand after your order is placed. For this reason:

  • We do not accept returns or issue refunds for buyer's remorse, including change of mind, ordering the wrong size, color, or design, or no longer wanting the item.

  • We do not offer size exchanges. Please check the size guide on each product page carefully before ordering. If you would like a different size, a new order must be placed.

  • Items that are sealed for hygiene reasons cannot be returned once opened or unsealed.

2. Damaged, Misprinted, or Defective Items

If your item arrives damaged, misprinted, or with a manufacturing defect, we will offer a free replacement or a refund at no cost to you.

  • Claims must be submitted within 30 days of receiving the product.

  • To process your claim, please contact us with your order number and clear photos of the defect, the product, and the packaging it arrived in.

  • Claims deemed a production or fulfillment error on our side are resolved at our expense.

3. Packages Lost in Transit

  • If your order has not arrived, you must report it within 30 days of the estimated delivery date shown in your tracking.

  • After reviewing carrier tracking, we will reship the order or issue a refund at our discretion.

  • If tracking shows a confirmed proof of delivery at the correct address provided at checkout, we offer a replacement shipment only, not a refund.

4. Missing or Partial Delivery Claims

  • If you report missing items or a partial delivery, clear photographic evidence is required to investigate the claim. This includes photos of the outer shipping package, the shipping label, and the items received.

  • Claims submitted without packaging and label evidence may not be eligible for replacement or refund, as we are unable to verify the issue with the carrier or fulfillment facility.

  • This requirement is necessary to ensure accurate investigation and to prevent fraud or abuse.

5. Replacement Orders

  • Where a shipment is reported as damaged, missing, or undelivered, we may, at our discretion, offer a replacement shipment as a resolution after reviewing carrier tracking, proof of delivery, and address confirmation.

  • Once a replacement order is issued, the original order is considered fulfilled and resolved. Replacement shipments do not create refund eligibility and are not eligible for return, refund, or chargeback.

  • By accepting a replacement shipment, you agree that the replacement fulfills the original order and that no refund will be issued for the original or replacement order.

6. Incorrect or Insufficient Address

  • If you provide an address that is considered insufficient or undeliverable by the carrier, the shipment will be returned to our fulfillment facility.

  • You will be responsible for the reshipping cost once a corrected, confirmed US address is provided. Refunds are not issued for orders returned due to an address error made by the customer.

7. Unclaimed Shipments

  • Shipments that go unclaimed (e.g., not collected from the carrier or local pickup point) are returned to our fulfillment facility. You will be liable for the cost of reshipping the order to yourself.

8. Refund Method & Timing

  • Approved refunds are issued to the original payment method. Please allow several business days for the refund to appear on your statement, depending on your bank or card issuer.

9. Contact

For all claims and questions, contact us at cs@getreviv.com with your order number. Claims submitted outside the timeframes above may not be eligible for resolution.